Returns Info

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or return.

To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and accompanied with its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange or return, you can contact us at hello@hardjelly.com.

If your return is accepted, we’ll give you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@hardjelly.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,  custom products (such as special orders or personalised items).Please get in touch if you have questions or concerns about your specific item.

Exchanges 

To request an exchange, please contact us at hello@hardjelly.com.

Please detail a reason as to why an exchange is requested.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.